Payment Policy, Warranty, and Returns
Your Guide to Our Policies
Important Information and Terms
After careful consideration of a number of economical, practical and cash-flow factors, we are forced
into the position to employ the following payment policy.
Payment Policy:
- 50% Job Start Deposit: We require a 50% deposit upon placing a new order. This deposit secures your order and allows us to initiate the production process.
- 50% Balance Payment: The remaining 50% of the total order amount is due before the delivery or shipment of your order. This final payment ensures the completion and delivery of your order.
Warranty:
- Repair: We will repair the product to restore it to its original condition.
- Replace:If the product is deemed unrepairable, we will provide you with a replacement product at our expense.
Please note that while we strive for perfection, leather, as a natural material, may contain variations and imperfections in texture, color, and appearance. These characteristics are not considered flaws or faults; rather, they enhance the uniqueness and add character to your Skins Fabrication product.
Returns:
If you encounter any issues, follow these steps:
- You must notify us in writing and via email at orders@skinsfabrication.co.za within 5 (five) working days of the delivery date.
- After this period, we will assume that your delivery is received and in good order.
Please be aware that damages or flaws resulting from regular wear and tear are not covered by our warranty and will not qualify for repair or replacement.
Thank you for your understanding and continued support of Skins Fabrication. We value your trust and are committed to providing high-quality products and excellent customer service.
If you have any questions or require further assistance, please feel free to contact us.
